Ekplus8 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how ekplus8 collects, uses, stores, and protects the personal information of users on our Malaysia platform. We are committed to handling your data responsibly and with full transparency.
This Policy applies to all users accessing the ekplus8 platform via web browser or mobile application.
Information Collected by ekplus8
When you register and use the ekplus8 platform, we collect several categories of information to ensure the platform runs smoothly and that you have the best possible experience.
Full name, email address, phone number, date of birth, and encrypted password collected during ekplus8 account registration.
Device type, operating system, browser version, IP address, and other technical data automatically collected when you access the platform.
Transaction records in Malaysian Ringgit (RM), payment methods used, and deposit and withdrawal history. Full card details are not stored on our servers.
Pages visited, games played, session duration, login frequency, and platform usage patterns that help us improve our services.
How is your information used?
Ekplus8 uses the information collected solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which user data is used:
- Account management — verifying user identity, processing registrations, and maintaining account security.
- Transaction processing — accurately verifies and records all deposits and withdrawals in MYR.
- Platform improvements — analyses usage patterns to improve the interface, performance, and content relevance for Malaysian users.
- Service communications — sending account notifications, system updates, and necessary technical support information.
- Legal compliance — fulfils legal obligations and regulatory requirements relating to platform operations.
- Fraud prevention — detecting and preventing unauthorised activity, account misuse, or suspicious transactions.
Ekplus8 does not use your personal data for third-party marketing purposes or sell your information to any other party without your explicit consent.
- User consent at registration
- Contractual necessity for platform services
- Legitimate interest in system security
- Compliance with Malaysian legal obligations
Cookie Usage & Session Tracking
The ekplus8 platform uses cookies — small text files stored on your device — to ensure the platform's core functions run smoothly and to enhance your experience. Here are the types of cookies we use:
- Essential cookies — required for login, session authentication, and account security. Cannot be disabled without affecting platform functionality.
- Performance cookies — collects anonymised data on how users interact with the platform for internal analytics purposes.
- Preference cookies — saving your language settings and display preferences so you don't have to reconfigure them each time you log in.
You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the ekplus8 platform.
For more information on how to manage cookies on your device, refer to the documentation for your browser.
Data Storage, Security & Third-Party Sharing
How is your data stored and protected?
Ekplus8 stores user data on servers protected by industry-standard security measures. All sensitive information — including passwords and payment details — is encrypted using appropriate protection protocols before being stored.
User data is retained for as long as the account remains active and for as long as required by applicable legal obligations. Once an account is closed and the mandatory retention period has lapsed, data that is no longer needed will be securely deleted from our systems.
While we take reasonable steps to protect your data, no system can be guaranteed 100% secure. Users are also advised to practise good personal security habits, such as using strong passwords and keeping login credentials confidential.
When is data shared with third parties?
Ekplus8 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. Data sharing only occurs in the following circumstances:
- Payment processors — required transaction information is shared with approved payment providers to process deposits and withdrawals in MYR.
- Legal requirements — where required by Malaysian law or a valid court order.
- Technical service providers — infrastructure and technical support providers bound by strict confidentiality agreements with ekplus8.
Your rights as an ekplus8 user
As an ekplus8 platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via the ekplus8 support email.
If any of your personal information is inaccurate or out of date, you may request a correction through the account settings section or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention requirements and the resolution of any active transactions.
How to submit a privacy rights request
To submit any request related to your privacy rights — whether for data access, correction, or deletion — please reach out to the ekplus8 team via email at [email protected]. We will notify you within a reasonable timeframe and process requests in accordance with the applicable requirements. For general enquiries, you may also visit our FAQ ours.
Privacy Policy Changes and How to Contact Us
Ekplus8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, applicable legal requirements, or new platform features. Any changes made will be published on this page and take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information. Continued use of the ekplus8 platform after any changes are published will be considered acceptance of the updated policy.
Should there be any significant changes that affect how we use your data, we will endeavour to notify you via your registered email or an in-platform notification before the changes take effect.
For any enquiries, concerns, or complaints regarding your privacy and the handling of your personal data:
Email: [email protected]
Feedback is provided within business days.
You may also refer to Terms & Conditions us for more information on the platform's overall terms of use.
Still have questions about your account privacy?
Check the FAQ page for quick answers, or log in to your ekplus8 account to manage your privacy settings and personal information directly.